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Seaport-e

 

 

Seaport-e Contacts

Customer Satisfaction:

Gwynnen Chervenic
gchervenic@stokesevans.com
Direct: 703-969-6616
3904 Cook Street
Alexandria, VA 22131

Seaport-e Program Manager:

Michael Chervenic
mchervenic@stokesevans.com
Direct: 703-626-4014
3904 Cook Street
Alexandria, VA 22131

 

Official Seaport-e Site


NAVSEA has awarded Stokes Evans Limited one of multiple Indefinite Delivery, Indefinite Quantity (IDIQ) contracts for a wide range of engineering, technical, and programmatic services and solutions for the Virtual SYSCOM (NAVSEA, NAVAIR, NAVSUP, SPAWAR, Strategic Systems Program (SSP), NAVFAC) as well as Commander, Naval Installations (CNI) and the US Marine Corps. SeaPort-e furthers the Navy’s Seapower 21 objective to increase efficiency, and allows for tailoring services according to the needs of geographically-dispersed organizations with significantly diverse product area requirements and missions.

Engineering, Technical, and Programmatic Services

Stokes Evans Contract Number: N00178-12-D-7056

Authorized Users: Naval Sea Systems Command (NAVSEA) Warfare Centers, NAVSEA Headquarters, its PEOs, and Field Activities, Naval Air Systems Command (NAVAIR), US Marine Corps (USMC), Space and Naval Warfare Systems Command (SPAWAR), Naval Supply Systems Command (NAVSUP), Military Sealift Command, Strategic Systems Program (SSP), Naval Facilities Engineering Command (NAVFAC), Office of Naval Research (ONR), Naval Research Laboratory (NRL), Defense Threat Reduction Agency (DTRA)

Contract Place of Performance: Zone 2, National Capital Region

Available Order Types: FFP, FPIF

Stokes Evans Functional Expertise Related To Seaport-e:

1.  Research and Development Support
2.  Engineering, System Engineering and Process Engineering Support
3.  Modeling, Simulation, Stimulation, and Analysis Support
6.  Software Engineering, Development, Programming, and Network Support
12.  Information System (IS) Development, Information Assurance (IA), and Information Technology (IT) Support
18.  Training Support
20.  Program Support
21.  Functional and Administrative Support
22.  Public Affairs and Multimedia Support

Link to Stokes Evans Functional Experience

Task Orders

Stokes Evans was added to SeaPort-e via rolling admissions on July 12, 2010. No task orders have been awarded to date.

Stoke Evans Seaport-e Team Members

Company Name: Hokenson Group, Inc.
Zone: 2
Type: Small Business

Hokenson Group Functional Expertise Related To Seaport-e:

1.  Research and Development Support
20.  Program Support
21.  Functional and Administrative Support
22.  Public Affairs and Multimedia Support

Hokenson Group is a Small Business with over 15 years experience establishing and managing cooperation between government and private sector organizations.  Clients have included the Department of Homeland Security, Department of Defense, federal contractors, alternative energy companies, and biotechnology companies. Hokenson Group has determined and implemented optimal market entry strategies, developed strategic communications, improved supply chain and research processes, and developed governance strategies. 

Hokenson Group has diverse support capabilities in the 1. Research and Development, 20. Program Support, 21. Functional and Administrative Support, and 22. Public Affairs Seaport-e domains.  Hokenson Group can provide Technical Training Support and Professional Development services such as Competency Alignment initiatives, organizational development initiatives, process improvement and Human Capital Strategies.  Within the Program Support discipline, Hokenson Group applies proven business process and strategies to help support planning, organizing, staffing and supporting team efforts in managing acquisition programs.  In terms of Functional and Administrative Support, Hokenson Group can develop Human Capital Strategy processes and programs, organizational development efforts, process improvement and business disciplines to support development and implementation of the Most Efficient Organization (MEO).  Finally, Hokenson Group specializes in providing strategic communications support and counsel to Public Affairs organizations to help them attain their communications goals with both internal and external media outlets.  Within this arena, the Hokenson Group can provide the following specific services:  speechwriting, multimedia documentation, development of strategic communications plans, photography support, design/layout of communications materials and exhibits, message/brand development, visual media and public affairs services.

Quality Management

Quality Control

Stokes Evans’ Quality Control approach is based on ISO 9000/ISO 1400 Quality Management principles and the ISO 9001:2008 Quality Management System (QMS). We are committed to ensuring that all services, products, and solutions meet customer’s expectations. Stokes Evans’ Quality Assurance and Quality Control (QA/QC) Program requires the development of a task order specific Quality Management Plan (QMP) as part of the TO Management Plan. Our QMP stresses management review of quality metrics and diligent follow up on customer inputs, and includes straightforward and complete processes to ensure a cycle of continuous improvement throughout task order execution. Our Quality Leads work to ensure that the QMP is implemented and updated in accordance with our Corporate Quality Plan. Our Seaport-e Program Manager is responsible for coordinating execution of quality activities and ensuring that all program staff is complying with the plan. Our approach to quality is in accordance with ISO and PMBOK-PMI standards. Quality depends on the entire team. Stokes Evans implements quality best practices to:

    1. Deliver services that meet or exceed customer needs, on time and within budget
    2. Objectively perform audits of performance, processes, work products, and services against the applicable standards and procedures as detailed in the QMP
    3. Share lessons learned and collect measures for process improvement and cost control
    4. Leverage the team’s quality experience and knowledge on every task
    5. Declare a task complete only when the product, service or solution has been reviewed for quality and accepted by the customer

Recurring staff meetings and dedicated stage reviews are used to disseminate information and best practices to all contract personnel throughout project execution. Our Quality Program requires participation of all key personnel, our team partners and oversight as part of the Quality Control Board. On-site quality processes are well defined and consistent to allow program-wide measurement, assessment, correction, and continuous improvement. Stokes Evans makes use of PMI standardized quality processes and procedures to develop templates and checklists to help ensure each project/task delivers quality products, services and solutions. For each task order, we use all project elements to develop quantitative and qualitative quality measurements and metrics. Based on Task Order requirements, Stokes Evans will conduct audits, report audit results, and perform preventive and corrective actions necessary to resolve any identified discrepancies.

Responsiveness to Customers

Stokes Evans will fully implement a set of structured measures that are meaningful – reflecting our true performance in terms of system performance and satisfaction of the Navy/Marine Corps and its customers on each Seaport-e task order. In addition, we will provide continuous evaluation and improvement to the services. Stokes Evans and the Seaport-e Task Owners will negotiate and agree on a set meaningful Performance Measurements for each TO. The agreed upon measures will be identified as Performance Metrics and together with the management reports will enable Stokes Evans to monitor service delivered and plan improvements as appropriate.

Stokes Evans will also implement formal Escalation process that ensures additional resources, when needed, are available to meet service level targets or customer expectations. Escalation may be needed within any process but is most commonly associated with Incident Management, Problem Management, and the management of customer issues or complaints. Stokes Evans will provide both functional escalation and hierarchical escalation to ensure responsiveness. To ensure cooperation, we will ensure all work is performed as transparently as possible and we will maintain regular communication at all working levels to ensure that we are meeting all needs and maximizing mission success.

Problem Resolution

Stokes Evans has supported the implementation of the ITIL framework for IT Service Management for the past three years. We have internalized many elements of ITIL and use the principles to manage our own service delivery.  A fundamental element within the ITIL Framework is Problem Management. The primary objective is to prevent service related incidents from occurring, and to minimize the impact of a problem on any seaport task through early detection and timely coordinated resolution. The solutions often encompass work arounds and known errors fixes, which should be communicated in a consistent and rapid manner throughout the impacted environment and service providers to prevent reoccurrence.

To minimize the impact of incidents and problems on the business due to errors in the IT infrastructure, Stokes Evans will use Root Cause identification, ensuring both a reactive and proactive approach. In addition to root cause analysis (RCA), Stokes Evans will perform trend analysis aimed at early detection of potential incidents. If multiple incidents are identified, then a Problem is identified and root cause analysis is triggered. I Stokes Evans’ proactive approach to problem management attempts to fix the IT infrastructure environment before an incident occurs, aims to identify weaknesses at the earliest stages and suggest improvements.