Sustainable Organizations

Fundamental Breakthroughs In Performance Require Fundamental Changes.

Performance or Results are driven by the behaviors of people and systems. Behaviors, including the decisions made by workers, managers, and executives, can either add value or detract from value as perceived by the customer and market. Creating breakthrough changes in performance requires that desired performance is clearly defined to allow complete focus on building value creating capabilities and eliminating other activities. With a clear performance objective and measures, the contribution of different processes, groups, technologies, and investments can be objectively assessed and an operational strategy and change road map can be created. Stokes Evans helps to create breakthroughs at the enterprise, department, or individual business program level by facilitating an honest review of current perfomance, the clear definition of future performance, and the appropriate analysis and planning necessary to implement sustainable, measurable performance change.

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Delivering great performance in both the short and long term requires the full commitment and top performance from all members of an organization. Leaders must exhibit consistency and model the behaviors necessary to foster cooperation, innovation, and accountability for performance. We work with executives to establish the mechanisms and to manage the setting, meeting, and raising of expectations for the organization. Setting clear expectations for performance, behavior, and strategic change is necessary to develop support and alignment. Meeting expectations is a team effort – starting at the top – and requires the constant evaluation of trade-offs. Raising expectations – again starting at the top – is absolutely necessary to survive in a competitive world.

Organizing to Deliver Results Through Process Excellence.

The organizational structure of an organization is useful for command and control - everyone needs a homeroom. A process-centric view, or Enterprise Process Model, directly tied to outputs and outcomes is often more helpful when identifying performance drivers and detractors. Applying the principals of LEAN Six Sigma and other process analysis and improvement techniques at the enterprise level helps identify organizational trade offs and resource sinks. An idealized process structure, organizational structure,and performance model can be developed to represent a new operating model,

Sustainable Change.

Changes in strategy and operations can only produce results if they are properly implemented and supported by incentives and tools to ensure sustainability. Stokes Evans will work elbow to elbow with clients to "teach by doing" and gradually shift the responsibility for change to all client personnel. Demonstrating the effectiveness of changes and empowering workers to take ownership of continuous improvement is a powerful approach to augment traditional communication-centered change management. We also wokr with leaders to develop compelling infographics, videos, written guides, and speeches to engage all stakeholders.

Making Your People More Effective.

Behaviors – whether executing a transaction or communication an executive decision – drive results. Understanding the impact of various behaviors, particularly in loosely structured or cross-functional processes, is essential to architecting sustainable improvements. Value adding behaviors must be propagated while non-value adding behaviors must be eliminated. Once the work is properly designed, an appropriate organizational construct and competency model for staff can be developed and implemented. The best analysis and process design effort is wasted if an organization doesn’t apply the right people with the right skills, knowledge, and incentives to execute.

Stokes Evans supports the full spectrum of Human Capital Strategy and Human Capital Development in conjunction with our tranformational change and sustainability services.

Of course, all of this change effort is wasted if results do not improve significantly. Defining measures and metrics, incorporating measurement and analysis into daily activities, and creating a culture where results matter and people are rewaded for improving results are all important elements to achieving breakthroughs.

Our Services Revolve Around Creating Customer and Company Value.
We find that many organizations have become inwardly focused and distant from their customers and customer needs over time. A clear understanding of customers and their changing expectations is the foundation for making good business decisions to drive revenues, margins, market share, relevance, and growth options.

Our proven methods help to pull all elements of value and growth together into a holistic solution. Our Executive Support, Sustainable Improvement, and Business Intelligence services all provide specialized surge capacity to fill out short-term requirements during a transition or transaction.